SHIPPING INFORMATION

Shipping Fees

Domestic Shipping within Japan

Flat rate: ¥1,100

International Shipping

Asia: ¥6,000
Outside Asia: ¥9,000

Shipping Methods

Orders within Japan are delivered via Yamato Transport.

International orders are shipped via EMS (Express Mail Service).

Dispatch Time

Orders are usually dispatched within five business days.

Please contact us before placing your order if you require urgent delivery.

For made-to-order or pre-order items, the estimated shipping date stated on the individual product page will take priority.

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PAYMENT

We currently accept credit card payments only.

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CHANGES AND CANCELLATIONS

Changes or cancellations may be accepted before your order has been shipped.

Please contact us as soon as possible if you wish to change or cancel your order.

Once an order has been shipped, we are unable to accept changes or cancellations. Requests made after shipment will be handled in accordance with the exchange policy below.

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RETURNS & EXCHANGES

Size & Color Exchanges

To help you shop online with confidence, we will cover the shipping cost of sending your replacement item for your first size or color exchange within Japan.

To request an exchange, please contact us within seven days of receiving your order and let us know your preferred size or color.

Customers are responsible only for the cost of returning the original item to us. Please return the item with shipping prepaid.

For a second or subsequent exchange, the customer will be responsible for both the return shipping cost and the cost of shipping the replacement item.

If your preferred size or color is out of stock, we will do our best to suggest an alternative. However, please understand that we may not always be able to accommodate your request.

Items Eligible for Exchange

Items may be exchanged if all of the following conditions are met:

・The item is unused and has only been tried on indoors.
・You contact us within seven days of receiving your order.
・The item, shoe box, tissue paper, cushioning materials, and all other included items are complete and remain in the same condition as when delivered.

Items Not Eligible for Exchange

Unfortunately, we are unable to accept exchanges in the following cases:

・The item has been worn outdoors or in an area where outdoor shoes are worn.
・The item has been stained, scratched, damaged, or has acquired an odor after delivery.
・More than seven days have passed since the item was delivered.
・The item was specially ordered, made to order, or customized at the customer’s request.
・The item, shoe box, tissue paper, cushioning materials, or any other included items have been lost or discarded.

Defective or Incorrect Items

If an item is defective or you receive an item different from the one you ordered, we will cover all shipping costs for the return and replacement.

We sincerely apologize for the inconvenience. Please contact us within seven days of receiving your order and include photographs that clearly show the condition of the item.

Once we have reviewed the details, we will assist you as quickly as possible.

Returning an Item for Exchange

Before sending an item back, please contact us in advance.

Please do not attach a shipping label directly to the shoe box. Place the shoe box inside the original outer shipping carton used for delivery.

Please return the shoe box, tissue paper, cushioning materials, and all other included items in the same condition as when they were delivered.

We may be unable to accept an exchange if the item, shoe box, or included materials are not returned in their original condition.

Thank you for your understanding and cooperation in helping us keep every item and its packaging in the best possible condition.